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American Airlines Center JOB OPPORTUNITIES


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Box Office: Box Office Ticket Seller
Box Office Ticket Seller - American Airlines Center (Dallas, TX)

CREATING MEMORABLE EXPERIENCES TOGETHER…

Is integrity a part of who you are at the core? Are you excited by what can be accomplished through teamwork? Do you have a passion for creating memorable experiences through excellence? At American Airlines Center, we value our employees and what they bring to the company, but more importantly to the guest experience. 

Position Overview:

This part-time position is responsible for selling admission tickets to the general public and assisting guests at the Will-Call window for the American Airlines Center box office.

Responsibilities:

  • Sells admission tickets from an automated ticketing system

  • Accepts payment and makes change before giving tickets to the guest

  • Answers questions concerning events, tickets, schedules, and gives information concerning coming attractions

  • Hands out Will-Call tickets after verifying the guests photo identification

  • Balances cash and receipt drawer with manager at the end of each shift

  • Answers telephone as needed

  • Provides courteous and professional customer service

  • Other duties may be assigned

Education / Qualifications:

  • High school diploma/GED and 6 months work related experience and/or training or equivalent combination of education and experience; Ticketmaster knowledge is preferred but not required

  • Bilingual is a plus

  • Must be customer-service oriented, have a fan-friendly attitude and a professional appearance at all times

  • Must be able to speak well to customers and other employees

  • Demonstrated ability to read, write and comprehend simple instructions, short correspondence, and memos

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Physical Demands / Work Environment 

  • Requires the ability to sit for extended periods of time, stand, walk, reach with hands and arms, talk and hear, use hands to reach and handle tickets and receipts 

  • Position requires the ability to lift and/or move up to 25 pounds

  • The noise level in the work environment is usually moderate, however, during events, the noise level may be loud

  • Employees must be able to work evenings, weekends and holidays as required 

AMERICANS WITH DISABILITIES ACT - JOB ACCOMMODATION REQUESTS

Any individual who requests a job accommodation due to a physical or mental impairment will require a dialogue with Human Resources to determine if the individual can perform the essential duties of the job, with or without a reasonable accommodation.   Medical documentation will be required to support any request for medical restrictions that impact job duties. 


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