Box Office: Box Office Ticket Seller
Box Office Ticket Seller - American Airlines Center (Dallas, TX)
Job Title: Part Time - Box Office Ticket Seller
Department: Box Office
Reports To: Box Office Supervisor
Provides exemplary customer service.
Sells admission tickets and disperses will call tickets for the American Airlines Center box office.
Essential Duties and Responsibilities: include the following, other duties may be assigned.
Provides courteous and professional customer service.
Sells admission tickets from automated ticketing system;
Accepts payment and makes correct change before giving tickets to the patron;
Answers questions concerning events, tickets, schedules, and gives information concerning coming attractions;
Hands out will call tickets after verifying the patrons photo identification;
Balances cash and receipt drawer with manager at the end of each shift;
Adheres to all Ticket Seller policies and procedures;
To perform this job successfully, an individual must be able to perform each essential duty. Customer service experience is required. The employee should also have the following qualifications:
High school diploma/GED; Ticketmaster knowledge preferred but not required;
6 months work related experience and/or training or equivalent combination of education and experience;
Bilingual a plus.
To perform the job successfully, an individual should demonstrate the following competencies:
Responds promptly to customer needs;
Responds to requests for service and assistance;
Treats patrons in a kind and courteous manner.
Listens to get clarification;
Identifies and resolves problems in a timely manner.
Reacts well under pressure;
Approaches others in a respectful manner;
Adapts to changes in the work environment;
Is consistently at work on time.
Follows policies and procedures;
Follows instructions, responds to management direction.
Other Skills and Abilities:
Be customer-service oriented, have a fan-friendly attitude and a professional appearance at all times;
Ability to speak clearly and respectfully to patrons and other employees;
Ability to read and comprehend simple instructions, short correspondence, and memos;
Ability to write correspondence;
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals;
Position requires the ability to stand for extended periods of time, sit, walk, reach with hands and arms, talk and hear, use hands to reach and handle tickets and receipts;
Position requires the ability to lift and/or move up to 25 pounds.
The noise level in the work environment is usually moderate, however, during events; the noise level may be loud;
Employees must be able to work on evenings, weekends and holidays as required.
AMERICANS WITH DISABILITIES ACT - JOB ACCOMMODATION REQUESTS
Any individual who requests a job accommodation due to a physical or mental impairment will require a dialogue with Human Resources to determine if the individual can perform the essential duties of the job, with or without a reasonable accommodation. Medical documentation will be required to support any request for medical restrictions that impact job duties.