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Box Office: Box Office Ticket Seller
Box Office Ticket Seller - American Airlines Center (Dallas, TX)

Job Title: Part Time - Box Office Ticket Seller

Department: Box Office

Reports To: Box Office Supervisor



Provides exemplary customer service.

Sells admission tickets and disperses will call tickets for the American Airlines Center box office.


Essential Duties and Responsibilities:  include the following, other duties may be assigned.

Provides courteous and professional customer service.

Sells admission tickets from automated ticketing system;

Accepts payment and makes correct change before giving tickets to the patron;

Answers questions concerning events, tickets, schedules, and gives information concerning coming attractions;

Hands out will call tickets after verifying the patrons photo identification;

Balances cash and receipt drawer with manager at the end of each shift;

Answers telephone;

Adheres to all Ticket Seller policies and procedures;


To perform this job successfully, an individual must be able to perform each essential duty. Customer service experience is required.  The employee should also have the following qualifications:



High school diploma/GED; Ticketmaster knowledge preferred but not required;

6 months work related experience and/or training or equivalent combination of education and experience;

Bilingual a plus.



To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service-

Responds promptly to customer needs;

Responds to requests for service and assistance;

Treats patrons in a kind and courteous manner.

Problem Solving-

Listens to get clarification;

Identifies and resolves problems in a timely manner.


Reacts well under pressure;

Approaches others in a respectful manner;

Adapts to changes in the work environment;

Is consistently at work on time.

Organizational Support-

Follows policies and procedures;

Follows instructions, responds to management direction.


Other Skills and Abilities:                                                    

Be customer-service oriented, have a fan-friendly attitude and a professional appearance at all times;

Ability to speak clearly and respectfully to patrons and other employees;

Ability to read and comprehend simple instructions, short correspondence, and memos;

Ability to write correspondence;

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals;

Physical Demands:  

Position requires the ability to stand for extended periods of time, sit, walk, reach with hands and arms, talk and hear, use hands to reach and handle tickets and receipts; 

Position requires the ability to lift and/or move up to 25 pounds.

Work Environment:

The noise level in the work environment is usually moderate, however, during events; the noise level may be loud;

Employees must be able to work on evenings, weekends and holidays as required. 



Any individual who requests a job accommodation due to a physical or mental impairment will require a dialogue with Human Resources to determine if the individual can perform the essential duties of the job, with or without a reasonable accommodation.   Medical documentation will be required to support any request for medical restrictions that impact job duties. 


Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I will be able to work 75% of the events. Our events average 3 to 5 events per week and pay rate is $10.00.Please view our website for more information on our event schedule.
2. Yes/No: I have recent experience in working with Ticketmaster and/or Archtics System.
3. Yes/No: I am available to work nights, weekends and holidays.
4. Yes/No: I will be able to pass both the criminal background check and the drug screen test.
5. Yes/No: I have experience working in a large venue and/or arena.
6. Yes/No: I am 18 years of age or older with a High School Diploma or equivalent.
7. Yes/No I am an internal applicant and I understand that I will need to complete an internal application and meet the minimum qualifications to be considered for an interview for this open position.
8. Yes/No I am able to pass a drug screen test and background check with no prior felony convictions.

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