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Facility Operations/Security/Event Management: Security
PT- PS – 24/7 Security Officer - American Airlines Center (Dallas, TX)

Job Title: PT- PS – 24/7 Security Officer
Department: Public Safety
Reports To: Security Supervisor
Non Exempt/ Part-Time

Summary: 
Responsible for upholding the integrity of the facility and correct any guests, clients and employees acting outside the facility rules and regulations.

Essential Duties and Responsibilities: include the following, other duties may be assigned.

  • Enforces and uphold integrity of the facility and the event
  • Monitors entry and exit points and door access to all specific areas of the Center
  • Proper screening of metal detectors, bag checks and wanding
  • Provides security escorts per events requirements
  • Performs routine search procedures and entrances and exits
  • Ensures that no prohibited items or behavior are tolerated at the Center
  • Greets and directs guests to seating and services
  • Maintains open and smooth access routes throughout seating and concourse areas
  • Receives and acts on complaints from guests, clients and employees according to established policies and procedures
  • Enforces TABC policies and procedures throughout the facility
  • Follow all rules and regulations as outlined in the policies and procedures manual
  • Aid in direction of orderly evacuation of building
  • Monitors and maintains door access control systems

Qualifications:

  • To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The employee should also have the following qualifications:
  • Applicant must be willing to work nights, weekends and holidays.

Education and/or Experience:                 

  • High school diploma/GED
  • Minimum of six months recent security experience,
  • Level One Security License certification preferred (*Applicants must apply for a TCPS license within 14 days from date of hire)

** All applicants are required to submit to fingerprinting and criminal background check. **

Competencies:

  • To perform the job successfully, an individual should demonstrate the following competencies:
  • Adaptability-
  • Able to deal with frequent changes and work in a diverse work environment
  • Ability to work in inclement weather conditions,
  • Ability to stand for extended periods of time Safety and Security-
  • Observes safety and security procedures;
  • Reports potentially unsafe conditions;
  • Proactively enforces security policies for building
  • Communication Skills-
  • Speaks clearly; listens and gets clarification;
  • Asks key questions to obtain information,
  • Demonstrates accuracy and thoroughness;
  • Writes clearly and informatively;
  • Able to read and interpret written information.
  • Communicates changes effectively Professionalism-
  • Follows instructions, responds to management direction;
  • Treats people with respect,
  • Arrives at meetings and appointments on time;
  • Is consistently at work on time,
  • Demonstrates neat and professional appearance at all times
  • Maintains confidentiality

Other Skills and Abilities:

  • Be customer-service oriented, have a fan-friendly attitude and a professional appearance at all times;
  • Ability to read and interpret documents such as safety rules,
  • Ability to speak effectively to customers and other employees,
  • Excellent decision making skills,
  • Ability to multitask,
  • Ability to work independently

Physical Demands:

  • Position requires the ability to stand and walk throughout shift, climb stairs, sit, use hands to handle or feel, reach with hands and arms, stoop, kneel, crouch, or crawl, talk and hear;
  • Position requires the ability to pull open heavy doors, lift and /or move up to 25 pounds.
  • Position could place applicant in situations that may require use of physical force to resolve while awaiting backup.

Work Environment:

  • The noise level in the work environment is usually moderate, however, during events, the noise level may be loud;
  • Position is frequently exposed to wet and/or humid conditions, outside weather conditions and extreme cold;
  • Position is occasionally exposed to high, precarious places, chemical fumes or airborne particles, offensive odors and extreme heat.
  • Must be flexible to work all shifts/hours in 24/7 facility; weekends, evenings and holidays.

AMERICANS WITH DISABILITIES ACT - JOB ACCOMMODATION REQUESTS
Any individual who requests a job accommodation due to a physical or mental impairment will require a dialogue with Human Resources to determine if the individual can perform the essential duties of the job, with or without a reasonable accommodation.   Medical documentation will be required to support any request for medical restrictions that impact job duties.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Which shift are you able to work: 8:00 AM to 4:00 PM, 4:00 PM to 12:00 AM, or 12:00AM to 8:00AM?
2. Yes/No: I have a Level Two Security License that is preferred.
3. Yes/No: I have a minimum of six months recent security experience.
4. Yes/No: I have a High School Diploma or GED.
5. Yes/No: I currently work for the American Airlines Center? If yes, please identify which department you work. An internal applciation is required. Please contact HR for more information.


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Facility Operations/Security/Event Management: Parking Operations
Parking Lot Supervisor - American Airlines Center (Dallas, TX)

Job Title: PT- Lot Supervisor
Department: Parking Services
Reports To: Parking Services Event Supervisor
Part-time

Summary:
Supervises parking attendants and coordinates traffic flow during events, under the direction of the Parking Event Supervisor.

Supervisory Responsibilities:
Supervise Parking attendants and traffic flow during events, in accordance with the organization's policies and procedures, and follows applicable laws.

Essential Duties and Responsibilities: include the following, other duties may be assigned.
Insures financial accountability and maximization of parking revenues;
Serves as liaison for all guest related parking questions and concerns;
Assists with implementation monitoring of emergency preparedness plans and procedures;
Assigns, trains, and directs the work of Parking Attendants;
Assists in the planning, monitoring, and coordination of vehicular and pedestrian traffic flow;
Resolves problems as they arise and assists in planning to avoid future problems;

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The employee should also have the following qualifications:

Education and/or Experience:
High school diploma or a general education degree;
Minimum of One year related experience and/or training;

Must hold valid Texas driver’s license and good driving record;
Supervisory experience a plus;

Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:

Adaptability-
Able to deal with frequent change;
Adapts to changes in the work environment;
Communicates changes effectively; Safety and Security-
Observes safety and security procedures;
Reports potentially unsafe conditions;
Business Acumen-
Works within approved budget;
Follow policies and procedures;
Completes administrative tasks correctly and on time. Management Skills-
Delegates work assignments, matches the responsibility to the person;
Shows respect and sensitivity for cultural differences;
Treats people with respect;

Communication Skills-
Speaks and writes clearly and informatively;
Shows respect and sensitivity for cultural differences;
Listens and gets clarification;
Demonstrates group presentation skills;
Writes clearly and informatively;
Able to read and interpret written information;
Professionalism-
Is consistently at work on time;
Arrives at meetings and appointments on time;
Responds promptly to customers needs;
Follows instructions, responds to management direction;
Maintains confidentiality;
Demonstrates accuracy and thoroughness.

Other Skills and Abilities:
Be customer-service oriented, have a fan-friendly attitude and a professional appearance at all times;
Ability to resolve customer concerns expeditiously and independently;
Ability to handle multiple tasks simultaneously;
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public;
Ability to calculate figures and handle money in a safe and secure manner;
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form;

Physical Demands:
Position requires the ability to stand, sit, walk, talk, hear, reach with hands and arms, stoop, kneel, crouch, or crawl and climb stairs;
Position requires the ability lift and/or move up to 25 pounds;
Position requires specific vision abilities: close vision, distance vision, color vision, peripheral vision and ability to adjust focus.

Work Environment:
The noise level in the work environment is usually moderate, however; during events, the noise level may be loud;
Position is regularly exposed to outside weather conditions and extreme heat;
Position is regularly exposed to fumes or airborne particles and extreme cold.

AMERICANS WITH DISABILITIES ACT - JOB ACCOMMODATION REQUESTS

Any individual who requests a job accommodation due to a physical or mental impairment will require a dialogue with Human Resources to determine if the individual can perform the essential duties of the job, with or without a reasonable accomodation.  Medical documentation will be required to support any request for medical restrictions that impact job duties.

 



 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I have a High school diploma or a general education degree.
2. Yes/ No: I have a minimum of One year related experience and/or training.
3. Yes/No: I have had Supervisory experience, which is a plus.
4. Yes/No: I am an internal applicant and I understand that I will need to complete an internal application and meet the minimum qualifications to be considered for an interview for this open position.
5. Yes/No: I am able to pass a drug screen test and background check with no prior felony convictions.


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Facility Operations/Security/Event Management: Parking Operations
Traffic Coordinator - American Airlines Center (Dallas, TX)

Job Title: PT- Traffic Coordinator
Department:
Parking Services
Reports To:
Parking Event Manager

Part-Time

Sets up traffic and parking controls and signage prior to events and store away all items after each event under the direction of the Parking Event Coordinator. During the event, directs traffic and cleans parking areas as needed.  Assists guests with vehicle problems, such as jump-start, tire change, etc. 

Essential Duties and Responsibilities: including the following, other duties may be assigned.
Place traffic cones, barricades, signs, and all traffic control devices in their proper location for ingress and egress;
Post event stores all traffic cones, barricades, signs, and other traffic control devices in their proper location;
Assists guests when they need help with a jumpstart, or tire change;
Picks up trash and sweep lots, driveway and sidewalks as needed;
Repairs barricades and equipment as needed;
Turns on and off and cleans elevators and escalators as needed;
Assists with traffic flow during event so traffic does not stop, but flows continually;

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The employee should also have the following qualifications:

Experience/Education:                      
High school degree or GED preferred; not required
Valid Texas driver’s license and good driving record is a must;
Experience jump starting automobiles and parking industry experience preferred; not required

Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving-
Listens and gets clarification;
Identifies and resolves problems in a timely manner. Organizational Support-
Follows policies and procedures;
Follows instructions, responds to management direction.
Project Management-
Complete projects on time;
Performs duties with little supervision
Asks for and offers help when needed. Professionalism-
Good communication skills/speaks clearly and listens
Approaches others in a tactful manner;
Adapts to changes in the work environment;

Other Skills and Abilities:
Must be customer-service oriented, have a fan-friendly attitude, and a professional appearance at all times;
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals;


Physical Demands:

Position  requires ability to walk, stand, use hands to handle or feel, stoop, kneel, crawl or crouch and climb stairs;
Position requires ability to stand for 4-6 hours at a time;
Position requires specific vision abilities:  close vision, distance vision, color vision, peripheral vision and ability to adjust focus.
Ability to lift up to 50 pounds, as needed.

 

Work Environment:
The noise level in the work environment is moderate, however, the noise level may be loud;
Position requires working up to 4 hours before and during the event and 1-2 hours post event;
Position requires working in outdoor weather conditions.
Position requires working in heavy traffic on major streets.

AMERICANS WITH DISABILITIES ACT - JOB ACCOMMODATION REQUESTS
Any individual who requests a job accommodation due to a physical or mental impairment will require a dialogue with Human Resources to determine if the individual can perform the essential duties of the job, with or without a reasonable accommodation.   Medical documentation will be required to support any request for medical restrictions that impact job duties. 
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No I have a High School Degree or GED and/or 6 months related experience and/or training; and a equivalent combination of education. I am comfortable working in inclement weather conditions, can stand for up to six hours and can walk up and down stairs with no problems.
2. Yes/No I have experience with unlocking and jump starting automobiles.
3. Yes/No I have a minimum of two years of supervisory and parking industry experience.
4. Yes/No I am an internal applicant and I understand that I will need to complete an internal application and meet the minimum qualifications to be considered for an interview for this open position.
5. Yes/No I am able to pass a drug screen test and background check with no prior felony convictions.
6. Yes/No: Monday - Friday, during an event that I am scheduled to work, I can begin work between 3:30 pm and 4:00 pm.
7. Yes/No: On weekends, I am available to work a day time event.
8. Yes/No: On weekends, I am available to work a late afternoon or evening event.


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Facility Operations/Security/Event Management: Parking Operations
PT - Parking Attendant - DISD COOP - American Airlines Center (Dallas, TX)

Job Title: PT-Parking Attendant - DISD COOP
Department: Parking Services
Reports To: Parking Services Manager
Part-Time

Summary:
Directs vehicles to available parking spaces and assists customers with questions within the parking lots and garages during events. Greets patrons and collects parking fees and/or passes as they enter the facility.

Essential Duties and Responsibilities: include the following, other duties may be assigned.
Direct vehicles to the closest available parking space;
Greet each customer entering parking facility;
Collect revenues and issue parking tickets to cash parker;
Collect parking passes from prepaid patrons;
Records names of parking patrons authorized to sign-in;
Assist patrons with questions;
Set up and move traffic cones and barricades to control traffic in assigned area;

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The employee should also have the following qualifications:

Experience/Education:
High school diploma or general education degree (GED) preferred but not required.

Competencies:
To perform this job successfully, an individual should demonstrate the following competencies:
Communication Skills-
Speaks clearly, listens and gets clarification;
Demonstrates accuracy and thoroughness;
Writes clearly and informatively;
Able to read and interpret written information.
Work Ethic-
Is consistently at work on time;
Arrives at meetings and appointments on time;
Responds to request for service and assistance;
Follows instructions, responds to management direction;
Uses time efficiently.
Adaptability-
Adapts to changes in the work environment;
Able to deal with frequent change. Safety and Security-
Observes safety and security procedures;
Reports potentially unsafe conditions
Customer Service-
Responds promptly to customer needs;
Responds to requests for service and assistance;
Treats patrons in a kind and courteous manner.
Problem Solving-
Listens to get clarification;
Identifies and resolves problems in a timely manner.
Professionalism-
Reacts well under pressure;
Approaches others in a tactful manner;
Adapts to changes in the work environment;
Is consistently at work on time.
Organizational Support-
Follows policies and procedures;
Follows instructions, responds to management direction.

Other Skills and Abilities:
Be customer-service oriented, have a fan-friendly attitude and a professional appearance at all times;
Ability to speak well to patrons and other employees;
Ability to read and comprehend simple instructions, short correspondence, and memos;
Ability to write simple correspondence;
Ability to add, subtract, multiply, and divide and count money and change quickly;
Ability to speak Spanish is preferred, but not required;
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Physical Demands:
Position requires the ability to regularly stand for extended periods of time, walk, use hands to feel or handle, reach, talk and hear;
Position requires the ability to lift and/or move up to 25 pounds as needed.

Work Environment:
The noise level in the work environment is usually moderate, however, during events, the noise level may be loud;
Position requires working on evenings, weekends and holidays as required;
Position is exposed to fumes or airborne particles;
Position requires working in outdoor conditions, as needed.
Position requires working near moving vehicles;
Position requires working in outdoor weather conditions, frequently being exposed to extreme temperatures.

AMERICANS WITH DISABILITIES ACT-JOB ACCOMMODATION REQUESTS

Any individual who requests a job accomodation due to a physical or mental impairment will require a dialogue with Human Resources to determine if the individual can perform the essential duties of the job, with or without a reasonable accommodation.  Medical documentation will be required to support any request for medical restrictions that impact job duties.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you a current student at DISD? If so, what DISD school do you go to? If not, please apply to the other Parking Attendant posting as your resume will not be reviewed on this posting.
2. Yes/No: I am comfortable working outside in inclement weather conditions.
3. Yes/No: During an event that I am scheduled to work, I can begin work between 4:00 pm and 4:30 pm.
4. Yes/No: I understand that I will be required to work 50% weekday events, and 50% weekend events.
5. Yes/No: I understand that this position works on weeknights, weekends, and holidays.
6. Yes/No: I understand that I will be done with work around 9:30 pm under most circumstances
7. Please describe in one (1) sentence what you believe Customer Service is.
8. Please give one (1) example of a time when you received good or bad customer service and how that effected your experience.
9. What are your plans after high school, if any?


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Facility Operations/Security/Event Management: Parking Operations
Parking Attendant- Part Time - American Airlines Center (Dallas, TX)

Job Title: PT-Parking Attendant
Department: Parking Services
Reports To: Parking Services Event Manager
Part-Time

Summary:
Directs vehicles to available parking spaces and assists customers with questions within the parking lots and garages during events. Greets patrons and collects parking fees and/or passes as they enter the facility.

Essential Duties and Responsibilities: include the following, other duties may be assigned.
Direct vehicles to the closest available parking space;
Greet each customer entering parking facility;
Collect revenues and issue parking tickets to cash parker;
Collect parking passes from prepaid patrons;
Records names of parking patrons authorized to sign-in;
Assist patrons with questions;
Set up and move traffic cones and barricades to control traffic in assigned area;

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The employee should also have the following qualifications:

Experience/Education:
High school diploma or general education degree (GED) preferred but not required.

Competencies:
To perform this job successfully, an individual should demonstrate the following competencies:
Communication Skills-
Speaks clearly, listens and gets clarification;
Demonstrates accuracy and thoroughness;
Writes clearly and informatively;
Able to read and interpret written information.
Work Ethic-
Is consistently at work on time;
Arrives at meetings and appointments on time;
Responds to request for service and assistance;
Follows instructions, responds to management direction;
Uses time efficiently.
Adaptability-
Adapts to changes in the work environment;
Able to deal with frequent change. Safety and Security-
Observes safety and security procedures;
Reports potentially unsafe conditions
Customer Service-
Responds promptly to customer needs;
Responds to requests for service and assistance;
Treats patrons in a kind and courteous manner.
Problem Solving-
Listens to get clarification;
Identifies and resolves problems in a timely manner.
Professionalism-
Reacts well under pressure;
Approaches others in a tactful manner;
Adapts to changes in the work environment;
Is consistently at work on time.
Organizational Support-
Follows policies and procedures;
Follows instructions, responds to management direction.

Other Skills and Abilities:
Be customer-service oriented, have a fan-friendly attitude and a professional appearance at all times;
Ability to speak well to patrons and other employees;
Ability to read and comprehend simple instructions, short correspondence, and memos;
Ability to write simple correspondence;
Ability to add, subtract, multiply, and divide and count money and change quickly;
Ability to speak Spanish is preferred, but not required;
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Physical Demands:
Position requires the ability to regularly stand for extended periods of time, walk, use hands to feel or handle, reach, talk and hear;
Position requires the ability to lift and/or move up to 25 pounds as needed.

Work Environment:
The noise level in the work environment is usually moderate, however, during events, the noise level may be loud;
Position requires working on evenings, weekends and holidays as required;
Position is exposed to fumes or airborne particles;
Position requires working in outdoor conditions, as needed.
Position requires working near moving vehicles;
Position requires working in outdoor weather conditions, frequently being exposed to extreme temperatures.

AMERICANS WITH DISABILITIES ACT-JOB ACCOMMODATION REQUESTS

Any individual who requests a job accomodation due to a physical or mental impairment will require a dialogue with Human Resources to determine if the individual can perform the essential duties of the job, with or without a reasonable accommodation.  Medical documentation will be required to support any request for medical restrictions that impact job duties.
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I am able to stand for up to six hours.
2. Yes/No: I am comfortable working outside in inclement weather conditions.
3. Yes/No: I have experience working in a parking services capacity.
4. Yes/No: I am at least 18 years old with a High School Diploma or equivalent.
5. Yes/No: I am able to pass both the required background check and drugscreen test.
6. Yes/No: Monday - Friday, during an event that I am scheduled to work, I can begin work between 4:00 pm and 4:30 pm.
7. Yes/No: On weekends, I am available to work a day time event.
8. Yes/No: On weekends, I am available to work a late afternoon or evening event.
9. Yes/No: Out of a 7-day week, I am able to work a minimum of 5 days.


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