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American Airlines Center JOB OPPORTUNITIES


Current available jobs in Facility Operations/Security/Event Management:





Facility Operations/Security/Event Management: Event Operations/Management
Arena Event Coordinator - American Airlines Center (Dallas, TX)


 

Position Overview:

Coordinates, monitors and supervises execution of all arena and ancillary space events.  Oversees all event operational matters for the facilities major tenants (Dallas Stars, Dallas Mavericks) while taking into account the overall management of the facility and provides assistance to other departments to ensure facility readiness and post event operations.

Essential Functions: include the following, other duties may be assigned.

-Provides recommendations and supervises/monitors the facility’s event workflow for all departments including Food and Beverage, Operations, Parking, Guest Services and Security to ensure a successful event
-Conducts physical inspections of all areas of the facility to ensure accurate event setup and safety for patrons; stays current on all fire code and safety laws
-Creates detailed event memos and reports facility set up and client needs for events and recommends any changes necessary to reduce facilities expenses and increase event revenue
-Pursues client/tour information from other facilities/electronic means to gain insight and increase levels of customer service to tenants, guests, and promoters
-Assists Director of Events and Operations Manager in facility scheduling and event calendar maintenance for coordination of clients/tenants specific event requirements
-Coordinates procedures, budgets, sales and marketing input for special events and team use of arena and ancillary spaces
-Interacts with public and clients in areas of customer service, such as problem solving stressful conflicts under time constraints
-Prepares and understands event billing/revenue tracking
-Compiles and creates event estimates, contract composition/execution, insurance requirements and invoicing for all ancillary spaces, including AT&T Plaza and Woodall Rogers Plaza; with a critical eye for efficiency and profitability
-Acts as Manager on Duty in absence of any higher ranking personnel
-Serves as direct communication link with team representatives and promoters for coordination of client/tenant specific event requirements and decisions relating to these matters
-Coordinates and conducts site surveys for future events and attend event related meetings
-Utilizes AutoCad to build maps that comply with event needs and regulations while assisting facility Box Office in building event in ticketing
-Completes Event Recap of each event noting items of importance in consideration for future events by compiling input from tenant representatives, promoters and senior staff 
-Seeks input from tenant representatives and promoters on overall satisfaction of AAC facility and staff

Education/Qualifications:

-College Degree BS/BA, with two years of events production experience or any equivalent combination of education and experience in a facility with NBA and/or NHL franchise
-Must have experience manipulating AutoCad drawings
-Must have excellent verbal and written communication skills
-Must be detail oriented and act on their own initiative
-Must be a problem solver with the ability to think quickly and remain composed under pressure
-Must be confident and able to interact with people of various socioeconomic and educational backgrounds

The qualified individual personifies our core values of INTEGRITY, TEAMWORK, PASSION, and EXCELLENCE at all times.

Physical Demands/Work Environment:

-Ability to regularly stand, walk, talk, hear, use hands to handle or feel, and climb stairs for long periods of time and move quickly from one location to another as business dictates.
-Ability to lift and/or move up to 30 pounds
-The noise level in the work environment is usually moderate, however, during events, the noise level may be loud;
-Ability to respond on an immediate basis during normal business hours, after hours and on weekends via mobile phone is required. Company phone allowance is provided on bi-weekly basis as compensation for this job requirement; Employee must purchase mobile phone and service plan of their own choosing with responsibility for the repair and/or replacement of the phone.
-Employees with this phone access requirement are not restricted in their movement, location, and activities during off hours when they are not at work.
-Employees must be able to work on evenings, weekends and holidays as required.

AMERICANS WITH DISABILITIES ACT - JOB ACCOMMODATION REQUESTS
Any individual who requests a job accommodation due to a physical or mental impairment will require a dialogue with Human Resources to determine if the individual can perform the essential duties of the job, with or without a reasonable accommodation. Medical documentation will be required to support any request for medical restrictions that impact job duties.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I am available to work a flexible schedule, including regularly working nights, weekends, and holidays.
2. Yes/No: I have a Bachelor’s degree in related field; with preferable emphasis in sports management, hospitality, event planning.
3. Yes/No: I have at least two years of event coordination experience
4. Yes/No: I have experience coordinating events in a major market venue (NBA and/or NHL tenant). Please describe.
5. Please describe in one sentence your event planning experience with concerts and shows, etc.
6. Yes/No: I have experience with AutoCad.
7. Please describe your customer service philosophy.
8. Yes/No: I am a local candidate OR I can provide my own relocation. [Relocation assistance is not available.]


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Facility Operations/Security/Event Management: Security
PT- GS Security Officer - American Airlines Center (Dallas, TX)

Job Title:        PT - Security Officer

Department:   Guest Services & Security      

Reports To:    Guest Services Event Lead

PART-TIME VARIABLE – NON EXEMPT

 

Position Overview: 

The primary responsibility of this position is to provide guests with the best experience possible while providing excellent customer service and enforcing building policies. Security Officers provide security screening and access control throughout the American Airlines Center.

Essential Functions: include the following, other duties may be assigned.

          Security Officer Duties:

  • Enforces and upholds integrity of the facility and event, including clubs, merchandise shops and all alcohol beverage locations

  • Secures designated areas to ensure only authorized employees, guests, or credentialed visitors may enter

  • Performs security search procedures at entrances and exits including metal detection screening (magnetometers and hand held wands) and bag checks

  • Ensures that prohibited items or inappropriate behavior are not allowed in the Center

  • Monitors entry and exit access points to specific areas of the Center such as tunnels, hallways, dressing rooms, etc.

  • Provides security escorts when requested

  • Observes and reports potentially unsafe conditions

  • Maintains open and smooth access routes throughout seating and concourse areas

  • Responds to code of conduct and building policy violations in a professional manner

  • Recognizes and follows department’s escalation procedures re: guest conflicts and altercations

 

          Guest Services Team Member Responsibilities:

  • Embodies the company core values of Integrity, Passion, Teamwork and Excellence

  • Provides guests, clients, and team members with the best experience possible while providing excellent customer service and enforcing building policies.

  • Is customer-service oriented, with a fan-friendly attitude, and always gives a memorable experience (“A”GAME)

  • Greets guests in a friendly manner upon ingress and egress and proactively offers directions

  • Follows prescribed protocols for the safe egress of guests during all emergency evacuation situations

  • Provides guests with accurate event and arena information

  • Receives and acts on complaints from patrons utilizing training, service recovery options, and established procedures

  • Deals with guest problems and complaints up to the level where intervention by a supervisor is required

  • Monitors guest behavior and takes steps to ensure that each guest may enjoy the event without disruption from others

  • Follows instructions from Leads, Supervisors, and Management with a positive and cooperative attitude

  • Follows policies and procedures as set forth by the Guest Services Department

  • Enforces building policies when necessary

  • Enforces TABC policies and procedures

  • Ensures that prohibited items are handled properly

  • Collects lost and found items and turns them in according to Guest Services procedures

  • Attends and participates in pre-event briefings

  • Distributes programs and promotional materials to patrons

  • Follows re-deployment order when called upon to work in other areas without notice

  • Ensures their own availability and scheduling on the online electronic scheduling system

  • Demonstrates on time attendance and works scheduled events

  • Must present neat and professional appearance

 

Education / Qualifications:

  • Applicant must be available to work nights, weekends, and holidays 

  • High School Diploma or General Education Degree (GED)

  • Minimum of 3 months prior security experience preferred
  • Level Two Non-Commissioned Security License is required by State of Texas/ preferred at time of hire
  • Non licensed applicants must apply for a TX DPS license within 14 days from date of hire
  • All applicants are required to submit to state-required fingerprinting and criminal background check
  • Must be at least 18 years old

 

Physical Demands / Work Environment:

  • Requires extensive mobility to walk and to stand for up to 6 hours without a set break
  • Requires the ability to climb stairs, sit, balance, reach with hands and arms, stoop, kneel, crouch, or crawl throughout shift

  • Requires extensive mobility to walk up and down aisles and stairs for up to 6 hours per event, and to move quickly between floors
  • Requires the ability to use hands and fingers to handle tickets, inspect bags, open and close doors, move stanchions, use keys, write reports, drive golf carts, manipulate hand-held wands and radios, and hold signs
  • Exposes employee to possible situations that may require use of physical force while awaiting backup
  • Ability to feel or reach with hands and arms in confined areas

  • Requires the ability to walk, talk, and hear
  • Requires ability to see in order to identify safety and security situations and drive golf carts
  • Ability to use microphone ear piece set to communicate with Dispatch and other necessary parties
  • Ability to read and interpret documents such as safety rules

  • Requires the ability to pull open heavy doors, lift and /or move up to 25-35 pounds

  • Requires ability to perform all essential functions not only indoors, but also outdoors, exposed to the elements (heat, cold, humidity, rain, snow, and wind)

  • Position is occasionally exposed to high, precarious places, fumes or airborne particles, as well as offensive odors and extreme heat

  • The noise level in the work environment is usually moderate, however, during events, the noise level may be loud.

  • Must be flexible to work all shifts/hours in 24/7 facility; weekends, evenings and holidays are required.

  • There are no set breaks; breaks are discretionary

 

AMERICANS WITH DISABILITIES ACT - JOB ACCOMMODATION REQUESTS

Any individual who requests a job accommodation due to a physical or mental impairment will require a dialogue with Human Resources to determine if the individual can perform the essential duties of the job, with or without a reasonable accommodation.  Medical documentation will be required to support any request for medical restrictions that impact job duties. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have a Texas DPS Security License or security experience? If so, please describe.
2. What does Customer Service mean to you?
3. Monday - Friday, What time can you arrive to work?
4. Saturday and Sunday, What time can you arrive to work?
5. Were you referred by a current employee for this job? If yes, list the name of the employee (First and Last name) and the department in which they work.
6. In this position, you will be asked to walk, climb stairs, experience heights, see, hear, and talk for up to 6 hours without a break. Are you able to meet these requirements?
7. As part of the interview process, you will be tested on your ability to walk, climb stairs, experience heights, see, hear, and talk. Are you able to meet these requirements?
8. Are you a currently involved with the US Army Partnership for Youth Success (PaYS) program?
9. Do you understand that you will be required to get a Texas DPS Security License immediately upon hire, which includes fingerprinting and a criminal background check?
10. Are you at least 18 years of age?


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Facility Operations/Security/Event Management: Usher/Ticket Taker
PT- GS Greeter - American Airlines Center (Dallas, TX)

Job Title:        PT - Greeter

Department:   Guest Services & Security

Reports To:    Guest Services Event Lead

PART-TIME VARIABLE – NON EXEMPT

 

Position Overview:

The primary responsibility of this position is welcome guests as they arrive and enter the building from the inside and/or the outside. Greeters provide guests with the best experience possible while providing excellent customer service and enforcing building policies. This position may work in any Guest Services role as determined necessary by management.  

Essential Functions: include the following, other duties may be assigned.

       Greeter Duties:

  • Offers a sincere welcome to every guest entering the arena

  • Provides our guests with an exceptional arrival and departure experience that makes them feel welcome

  • Engages the guest to provide superior guest service, smile and make eye contact

  • Answers guest questions and offer information and assistance related to all aspects of the AAC 

  • Anticipates the guest’s needs and react before they need to ask

  • Makes each guest feel important and special

  • Possesses high level of building layout and be able to direct guest to all areas with most efficient route 

  • Provides specific information to guests as requested 

  • Shares knowledge of types of tickets and season ticket holder cards - suite, regular, MVP, credentials, passes, etc.

  • Works with security to provide information and instructions as guests enter building

  • Roams concourses on different floors to assist guests wherever necessary

  • Withstands work outdoors in all weather conditions

  • Addresses all complaints and concerns that occur during shifts and contact Supervisor if necessary

  • Serves as a ticket runner at entry doors to explain, troubleshoot, or escort to box office when needed

  • Escorts guests from doors to locations within the venue to provide highest level of service 

  • Provides breaks or assists other positions including Ushers, Elevator Operators, and GSRs

  • Alternates between Greeter, Ticket Taker, Usher, and other positions throughout event 

  • Executes promotions before, during, or after the event such as handing out coupons

  • Reports obstructed access routes or safety hazards

  • Performs other duties as assigned

 

       Guest Services Team Member Responsibilities:

  • Embodies the company core values of Integrity, Passion, Teamwork and Excellence

  • Provides guests, clients, and team members with the best experience possible while providing excellent customer service and enforcing building policies.

  • Is customer-service oriented, with a fan-friendly attitude, and always gives a memorable experience (“A”GAME)

  • Greets guests in a friendly manner upon ingress and egress and proactively offers directions

  • Follows prescribed protocols for the safe egress of guests during all emergency evacuation situations

  • Provides guests with accurate event and arena information

  • Receives and acts on complaints from patrons utilizing training, service recovery options, and established procedures

  • Deals with guest problems and complaints up to the level where intervention by a supervisor is required

  • Monitors guest behavior and takes steps to ensure that each guest enjoys the event without disruption from others

  • Follows instructions from Leads, Supervisors, and Management with a positive and cooperative attitude

  • Follows policies and procedures as set forth by the Guest Services Department

  • Enforces building policies when necessary

  • Enforces TABC policies and procedures

  • Ensures that prohibited items are handled properly

  • Collects lost and found items and turns them in according to Guest Services procedures

  • Attends and participates in pre-event briefings

  • Distributes programs and promotional materials to patrons

  • Follows re-deployment orders when called upon to work in other areas without notice

  • Ensures their own availability and scheduling on the online electronic scheduling system

  • Demonstrates on time attendance and works scheduled events

  • Must present neat and professional appearance

Education / Qualifications:

  • Applicant must be available to work nights, weekends and holidays.

  • High School Diploma or General Education Degree (GED)

  • Preferred six months of customer service experience

  • Must be at least 18 years old

 

Physical Demands / Work Environment:

  • Requires extensive mobility to walk and to stand for up to 6 hours without a set break
  • Requires extensive mobility to walk up and down aisles and stairs for up to 6 hours per event, and to move quickly between floors
  • Ability to use hands and fingers to handle/ feel tickets, operate scanners and printers, and hold signs
  • Requires the ability to walk, talk, and hear
  • Requires the ability to lift and/or move up to 10-20 pounds
  • Ability to use Guest Services related equipment such as scanners, printers, radios, and flashlights

  • Noise level in work areas is usually moderate, however, during events; the noise level may be loud

  • Requires ability to perform all essential functions not only indoors, but also outdoors, exposed to the elements (heat, cold, humidity, rain, snow, and wind)

  • Employees must be able to work on evenings, weekends and holidays as required

  • There are no set breaks; breaks are discretionary 

AMERICANS WITH DISABILITIES ACT - JOB ACCOMMODATION REQUESTS

Any individual who requests a job accommodation due to a physical or mental impairment will require a dialogue with Human Resources to determine if the individual can perform the essential duties of the job, with or without a reasonable accommodation.   Medical documentation will be required to support any request for medical restrictions that impact job duties. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Are you comfortable working outdoors in all weather conditions?
2. What does Customer Service mean to you?
3. Monday - Friday, What time can you arrive to work?
4. Saturday and Sunday, What time can you arrive to work?
5. Were you referred by a current employee for this job? If yes, list the name of the employee (First and Last name) and the department in which they work.
6. In this position, you will be asked to walk, climb stairs, experience heights, see, hear, and talk for up to 6 hours without a break. Are you able to meet these requirements?
7. As part of the interview process, you will be tested on your ability to walk, climb stairs, experience heights, see, hear, and talk. Are you able to meet these requirements?
8. Are you a currently involved with the US Army Partnership for Youth Success (PaYS) program?
9. Are you at least 18 years of age?


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Facility Operations/Security/Event Management: Parking Operations
Parking Attendant- Part Time - American Airlines Center (Dallas, TX)

CREATING MEMORABLE EXPERIENCES TOGETHER…

Is integrity a part of who you are at the core? Are you excited by what can be accomplished through teamwork? Do you have a passion for creating memorable experiences through excellence? At American Airlines Center, we value our employees and what they bring to the company, but more importantly to the guest experience. 

                                               

Job Title: Parking Attendant

Department: Parking Services

Reports To: Parking Services Event Coordinator

PART-TIME HOURLY

                               

Position Overview: 

Greet patrons in a friendly and positive manner, collect parking fee and issue cash parking ticket, checks authorized name off list, and/or collects valid parking pass as guest enters the facility. Directs vehicles to available parking spaces and assists customers with questions within the parking lots and garages during events.

 

Essential Functions: include the following, other duties may be assigned.

  • Greets each customer entering parking facility and assists patrons with questions

  • Collects revenues and issues cash parking tickets to cash parkers

  • Collects parking passes from prepaid patrons

  • Records names of parking patrons authorized to sign-in

  • Checks name off list of guests on the authorized parking list
  • Directs vehicles to the closest available parking space
  • Set ups and moves traffic cones, signs and barricades as necessary to control traffic in assigned area

 

Education/ Qualifications:

  • High school diploma or general education degree (GED) preferred

  • Cash handling experience required

  • Parking experience preferred

  • Must be customer-service oriented, have a fan-friendly attitude and a professional appearance at all times

  • Ability to speak well to patrons and other employees

  • Ability to read, write and comprehend simple instructions, short correspondence, and memos
  • Ability to add, subtract, multiply, and divide and count money and make change quickly 

Physical Demands / Work Environment:

  • Ability to regularly stand for 4-6 hours in a period of time

  • Ability to walk, run and use hands to feel or handle, reach, talk and hear;

  • Requires specific vision abilities:  close vision, distance vision, color vision, peripheral vision and ability to adjust focus

  • Requires the ability to lift and/or move up to 25 pounds as needed

  • The noise level in the work environment is usually moderate, however, during events, the noise level may be loud

  • Requires working mornings, afternoons, evenings, weekends and holidays as needed

  • Exposed to fumes or airborne particles

  • Requires working near moving vehicles
  • Requires working in outdoor weather conditions, frequently being exposed to extreme temperatures 

 

AMERICANS WITH DISABILITIES ACT - JOB ACCOMMODATION REQUESTS

Any individual who requests a job accommodation due to a physical or mental impairment will require a dialogue with Human Resources to determine if the individual can perform the essential duties of the job, with or without a reasonable accommodation.   Medical documentation will be required to support any request for medical restrictions that impact job duties. 

 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I am able to stand for up to six hours.
2. Yes/No: I am comfortable working outside in inclement weather conditions.
3. Yes/No: I have experience working in a parking services capacity.
4. Yes/No: I am at least 18 years old with a High School Diploma or equivalent.
5. Yes/No: I am able to pass both the required background check and drugscreen test.
6. Yes/No: Monday - Friday, during an event that I am scheduled to work, I can begin work between 4:00 pm and 4:30 pm.
7. Yes/No: On weekends, I am available to work a day time event.
8. Yes/No: On weekends, I am available to work a late afternoon or evening event.
9. Yes/No: Out of a 7-day week, I am able to work a minimum of 5 days.


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Facility Operations/Security/Event Management: Parking Operations
Traffic Coordinator - American Airlines Center (Dallas, TX)

CREATING MEMORABLE EXPERIENCES TOGETHER…

Is integrity a part of who you are at the core? Are you excited by what can be accomplished through teamwork? Do you have a passion for creating memorable experiences through excellence? At American Airlines Center, we value our employees and what they bring to the company, but more importantly to the guest experience. 

           

Job Title: Traffic Coordinator                                                

Department:  Parking Services                                               

Reports To:  Parking Event Manager

PART-TIME HOURLY                                            

 

Position Overview:     

Sets up traffic and parking controls and signage prior to events and stores away all items after each event under the direction of the Parking Event Coordinator. During the event, directs traffic and cleans parking areas as needed.  Assists guests with vehicle problems, such as jump-start, tire change, etc. 

 

Essential Functions: including the following, other duties may be assigned.

  • Places traffic cones, barricades, signs, and all traffic control devices in their proper location for ingress and egress

  • Post event stores all traffic cones, barricades, signs, and other traffic control devices in their proper location

  • Assists guests when they need help with a jumpstart, or tire change

  • Picks up trash and sweeps lots, driveways and sidewalks as needed

  • Repairs barricades and equipment as needed

  • Turns elevators and escalators on and off and cleans as needed

  • Assists with traffic flow during events to ensure traffic does not stop, but flows continually

     

    Education / Qualifications:                                                    

  • High school degree or GED preferred; not required

  • Valid Texas driver’s license and good driving record is a must

  • Experience jump starting automobiles and parking industry experience preferred

  • Must be customer-service oriented, have a fan-friendly attitude, and a professional appearance at all times;

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals

    Physical Demands / Work Environments:

  • Requires ability to walk, stand, use hands to handle or feel, stoop, kneel, crawl or crouch and climb stairs

  • Ability to stand for 4-6 hours at a time

  • Requires specific vision abilities: close vision, distance vision, color vision, peripheral vision and ability to adjust focus

  • Ability to lift up to 50 pounds, as needed

  • The noise level in the work environment is moderate, however, the noise level may be loud

  • Requires working up to 4 hours before and during the event and 1-2 hours post event

  • Requires working in outdoor weather conditions and in heavy traffic on major streets

    AMERICANS WITH DISABILITIES ACT - JOB ACCOMMODATION REQUESTS

    Any individual who requests a job accommodation due to a physical or mental impairment will require a dialogue with Human Resources to determine if the individual can perform the essential duties of the job, with or without a reasonable accommodation.   Medical documentation will be required to support any request for medical restrictions that impact job duties. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No I have a High School Degree or GED and/or 6 months related experience and/or training; and a equivalent combination of education. I am comfortable working in inclement weather conditions, can stand for up to six hours and can walk up and down stairs with no problems.
2. Yes/No I have experience with unlocking and jump starting automobiles.
3. Yes/No I have a minimum of two years of supervisory and parking industry experience.
4. Yes/No I am an internal applicant and I understand that I will need to complete an internal application and meet the minimum qualifications to be considered for an interview for this open position.
5. Yes/No I am able to pass a drug screen test and background check with no prior felony convictions.
6. Yes/No: Monday - Friday, during an event that I am scheduled to work, I can begin work between 3:30 pm and 4:00 pm.
7. Yes/No: On weekends, I am available to work a day time event.
8. Yes/No: On weekends, I am available to work a late afternoon or evening event.


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