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American Airlines Center JOB OPPORTUNITIES


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Facility Operations/Security/Event Management: Event Operations/Management
Event Coordinator - American Airlines Center (Dallas, TX)

CREATING MEMORABLE EXPERIENCES TOGETHER…

Is integrity a part of who you are at the core? Are you excited by what can be accomplished through teamwork? Do you have a passion for creating memorable experiences through excellence? At American Airlines Center, we value our employees and what they bring to the company, but more importantly to the guest experience. 

POSITION OVERVIEW:

Coordinates, monitors and supervises execution of all arena and ancillary space events.  Oversees all event operational matters for the facilities major tenants (Dallas Stars, Dallas Mavericks) while taking into account the overall management of the facility and provides assistance to other departments to ensure facility readiness and post event operations.

ESSENTIAL FUNCTIONS:

  • Provides recommendations and supervises/monitors the facility’s event workflow for all departments including Food and Beverage, Operations, Parking,  Guest Services and Security to ensure a successful event

  • Conducts physical inspections of all areas of the facility to ensure accurate event setup and safety for patrons; stays current on all fire code and safety laws

  • Creates detailed event memos and reports facility set up and client needs for events and; recommends any changes necessary to reduce facilities expenses and increase event revenue

  • Pursues client/tour information from other facilities/electronic means to gain insight and increase levels of customer service to tenants, guests and promoters

  • Assists Director of Events and Operations Manager in facility scheduling and event calendar maintenance for coordination of clients/tenants specific event requirements

  • Coordinates procedures, budgets, sales and marketing input for special events and team use of arena and ancillary spaces

  • Interacts with public and clients in areas of customer service, such as problem solving stressful conflicts under time constraints

  • Prepares and understands event billing/revenue tracking

  • Compiles and creates event estimates, contract composition/execution, insurance requirements and invoicing for all ancillary spaces, including AT&T Plaza and Woodall Rogers Plaza; with a critical eye for efficiency and profitability

  • Acts as Manager on Duty in absence of any higher ranking personnel

  • Serves as direct communication link with team representatives and promoters for coordination of client/tenant specific event requirements and decisions relating to these matters

  • Coordinates and conducts site surveys for future events and attend event related meetings

  • Utilizes AutoCad to build maps that comply with event needs and regulations while assisting facility Box Office in building event in ticketing

  • Completes Event Recap of each event noting items of importance in consideration for future events by compiling input from tenant representatives, promoters and senior staff 

  • Seeks input from tenant representatives and promoters on overall satisfaction of AAC facility and staff

EDUCATION/QUALIFICATIONS:

  • College Degree BS/BA, with two years of events production experience or any equivalent combination of education and experience in a facility with NBA and/or NHL franchise

  • Must have excellent verbal and written communication skills

  • Must have experience manipulating AutoCad drawings

  • Must be detail oriented and act on their own initiative

  • Must be a problem solver with the ability to think quickly and remain composed under pressure

  • Must be confident and able to interact with people of various socioeconomic and educational backgrounds

The qualified individual personifies our core values of INTEGRITY, TEAMWORK, PASSION, and EXCELLENCE at all times.

PHYSICAL DEMANDS/WORK ENVIRONMENT

  • Ability to regularly stand, walk, talk, hear, use hands to handle or feel, and climb stairs for long periods of time and move quickly from one location to another as business dictates.

  • Ability to lift and/or move up to 30 pounds.

  • Ability to respond on an immediate basis during normal business hours, after hours and on weekends via mobile phone is required. Company phone allowance is provided on bi-weekly basis as compensation for this job requirement/employee must purchase mobile phone and service plan of their own choosing with responsibility for the repair and/or replacement of the phone.

  • The noise level in the work environment is moderate; however, during events the noise level may be loud.

AMERICANS WITH DISABILITIES ACT – JOB ACCOMODATION REQUESTS

Any individual who requests a job accommodation due to a physical or mental impairment will require a dialogue with Human Resources to determine if the individual can perform the essential duties of the job, with or without reasonable accommodation.  Medical documentation will be required to support any request for medical restrictions that impact job duties.


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