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American Airlines Center JOB OPPORTUNITIES


Current available jobs in Facility Operations/Security/Event Management:





Facility Operations/Security/Event Management: Parking Operations
Traffic Coordinator - American Airlines Center (Dallas, TX)

Job Title: PT- Traffic Coordinator
Department: Parking Services
Reports To: Parking Event Manager

Part-Time

Sets up traffic and parking controls and signage prior to events and store away all items after each event under the direction of the Parking Event Coordinator. During the event, directs traffic and cleans parking areas as needed.  Assists guests with vehicle problems, such as jump-start, tire change, etc. 

Essential Duties and Responsibilities: including the following, other duties may be assigned.
Place traffic cones, barricades, signs, and all traffic control devices in their proper location for ingress and egress;
Post event stores all traffic cones, barricades, signs, and other traffic control devices in their proper location;
Assists guests when they need help with a jumpstart, or tire change;
Picks up trash and sweep lots, driveway and sidewalks as needed;
Repairs barricades and equipment as needed;
Turns on and off and cleans elevators and escalators as needed;
Assists with traffic flow during event so traffic does not stop, but flows continually;

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The employee should also have the following qualifications:

Experience/Education:                      
High school degree or GED preferred; not required
Valid Texas driver’s license and good driving record is a must;
Experience jump starting automobiles and parking industry experience preferred; not required

Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving-
Listens and gets clarification;
Identifies and resolves problems in a timely manner. Organizational Support-
Follows policies and procedures;
Follows instructions, responds to management direction.
Project Management-
Complete projects on time;
Performs duties with little supervision
Asks for and offers help when needed. Professionalism-
Good communication skills/speaks clearly and listens
Approaches others in a tactful manner;
Adapts to changes in the work environment;

Other Skills and Abilities:
Must be customer-service oriented, have a fan-friendly attitude, and a professional appearance at all times;
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals;


Physical Demands:
Position  requires ability to walk, stand, use hands to handle or feel, stoop, kneel, crawl or crouch and climb stairs;
Position requires ability to stand for 4-6 hours at a time;
Position requires specific vision abilities:  close vision, distance vision, color vision, peripheral vision and ability to adjust focus.
Ability to lift up to 50 pounds, as needed.

Work Environment:
The noise level in the work environment is moderate, however, the noise level may be loud;
Position requires working up to 4 hours before and during the event and 1-2 hours post event;
Position requires working in outdoor weather conditions.
Position requires working in heavy traffic on major streets.

AMERICANS WITH DISABILITIES ACT - JOB ACCOMMODATION REQUESTS
Any individual who requests a job accommodation due to a physical or mental impairment will require a dialogue with Human Resources to determine if the individual can perform the essential duties of the job, with or without a reasonable accommodation.   Medical documentation will be required to support any request for medical restrictions that impact job duties. 
 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No I have a High School Degree or GED and/or 6 months related experience and/or training; and a equivalent combination of education. I am comfortable working in inclement weather conditions, can stand for up to six hours and can walk up and down stairs with no problems.
2. Yes/No I have experience with unlocking and jump starting automobiles.
3. Yes/No I have a minimum of two years of supervisory and parking industry experience.
4. Yes/No I am an internal applicant and I understand that I will need to complete an internal application and meet the minimum qualifications to be considered for an interview for this open position.
5. Yes/No I am able to pass a drug screen test and background check with no prior felony convictions.
6. Yes/No: Monday - Friday, during an event that I am scheduled to work, I can begin work between 3:30 pm and 4:00 pm.
7. Yes/No: On weekends, I am available to work a day time event.
8. Yes/No: On weekends, I am available to work a late afternoon or evening event.


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Facility Operations/Security/Event Management: Conversion Crew
Part Time - Operations Hydraulic Operator - American Airlines Center (Dallas, TX)

Job Title:  PT-Ops Hydraulic Operator                               

Department:  Operations                                                      

Reports To: Conversion Supervisor

Non-Exempt / Part-Time                                                      

 

Summary:  

Assists with the daily functions of the operations department, specifically in the set-up and conversion of the Center for various events, including multiple and varied tasks from the selection below. Responsible for the operations of the Hydraulic equipment as directed by Conversion Supervisor.

Essential Duties and Responsibilities: include the following, other duties may be assigned.

  • Performs Set-up and conversion of arena for various events in adherence to event schedule and tenant contractual specifications and requirements;
  • Assists other trade personnel in making various repairs to facility;
  • Operates equipment and heavy machinery as needed for proper facility operation
  • Operate hydraulics to move seating sections as directed by Conversion Supervisor.
  • Communicate issues with equipment to proper people.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The employee should have the following qualifications:

  • High level of mechanical skill
  • Knowledge and experience with Hydraulic systems
  • Be able to follow instructions, see hand signals, and communicate with others.
  • Be able to detect mechanical problems and repair the problem immediately without assistance.
  • Knowledge, use, and care of power tools and hand tools.

Experience/Education:                                                          

  • High school diploma or general education degree (GED);
  • Minimum of 1 year experience with hydraulic systems or other heavy machinery
  • Minimum of 1 year related experience or training; or equivalent combination of education and experience.

 Competencies:

  • To perform the job successfully, an individual should demonstrate the following competencies:

 Problem Solving-

  • Listens and gets clarification;
  • Identifies and resolves problems in a timely manner.

Organizational Support-

  • Follows policies and procedures;
  • Follows instructions, responds to management direction.
  • Observes safety and security procedures;
  • Follows instructions, responds to management direction;
  • Commits to long hours of work when necessary to reach goals.

Project Management-

  • Complete projects on time;
  • Asks for and offers help when needed.
  • Meets productivity standards; completes work in timely manner;
  • Completes tasks on time or notifies appropriate person with an alternate plan.

Professionalism-

  • Approaches others in a tactful manner;
  • Adapts to changes in the work environment;
  • Is consistently at work on time;
  • Demonstrates accuracy and thoroughness;
  • Adapts to changes in the work environment;
  • Is consistently at work and on time; ensures work responsibilities are covered when absent;
  • Arrives at meetings and appointments on time.

 Other Skills and Abilities:

  • Be customer-service oriented, have a fan-friendly attitude and a professional appearance at all times;
  • Knowledge of hand-held tools and power tools;
  • Ability to work under tight time constraints,
  • Ability to lift heavy loads in various weather conditions; knowledge of assembly and maintenance practices of hockey, basketball, and concert set-up;
  • Ability to work in various size spaces.

Physical Demands:

  • Position requires the ability to walk, use hands to handle or feel, stoop, kneel, crouch, crawl, reach with hands and arms, climb or balance;
  • Position requires the ability to lift and/or move up to 60 pounds;
  • Ability to perform job duties on ice.
  • Specific vision abilities required by this job include close vision, distance vision and depth perception.
  • Position requires a high to moderate level of hand/eye coordination.

Work Environment:

  • The noise level in the work environment is usually moderate, however, during events; the noise level may be loud.  Employees must be able to work on evenings, weekends and holidays as required.

AMERICANS WITH DISABILITIES ACT-JOB ACCOMMODATION REQUESTS

Any individual who requires a job accommodation due to a physical or mental impairment will require a dialogue with Human Resources to determine if the individual can perform the essential duties of the job, with or without a reasonable accommodation.  Medical documentation will be required to support any request for medical restrictions that impact job duties.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: Do you have a High school diploma or general education degree (GED)?
2. Yes/No: Do you have at least 1 year of experience with hydraulic systems or other heavy machinery?
3. Yes/No: Are you able to detect mechanical problems and repair the problem without assistance?
4. Yes/No: Do you have the ability to work under tight time constraints?
5. Yes/No: Can you work nights, weekends, holidays, overnight, and be on call?
6. Yes/No: I currently work at the American Airlines Center - please list your current department.


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Facility Operations/Security/Event Management: Event Operations/Management
Arena Event Coordinator - American Airlines Center (Dallas, TX)

Job Title: Arena Event Coordinator
Department: Events
Reports To: Director of Events
Classification: Exempt
 

Summary:
Coordinate, monitor and supervise execution of all arena and specialty events as assigned. Oversee event operational matters for the facility’s major tenants along with third party events in arena or ancillary event spaces including AT&T Plaza and Woodall Rogers Plaza. Ensure event success and overall management of the facility are executed while providing assistance to other departments to ensure facility readiness and post event operations.

Essential Duties and Responsibilities: include the following, other duties may be assigned.
-Provide recommendations and supervise/monitor the facility’s event workflow for all departments including Food and Beverage, Operations, Guest Services and Security to ensure a successful event.
-Conduct physical inspections of all areas of the facility to ensure accurate event setup and safety for patrons.
-Create detailed event memos and reports detailing facility set up and client needs for events and recommend any changes necessary to reduce facilities expenses and increase event revenue.
-Pursue client/tour information from other facilities/electronic means to gain insight and increase levels of customer service to tenants and promoters.
-Assist ESM and Operations Manager in facility scheduling and event calendar maintenance for coordination of clients/tenants specific event requirements.
-Develop/implement procedures, budgets, sales and marketing input for special events.
-Interact with public and clients in areas of customer service, such as problem solving stressful conflicts under time constraints.
-Prepare and understand event billing/revenue tracking.
-Compile and create event estimates, contract composition/execution, insurance requirements and invoicing with a critical eye for efficiency and profitability.
-Act as Manager on Duty in absence of any higher ranking personnel.
-Serve as direct communication link with team representatives and promoters for coordination of client/tenant specific event requirements and decisions relating to these matters.
-Coordinate and conduct site surveys for future events and attend event related meetings.
-Utilize AutoCad to build maps that comply with event needs and regulations while assisting facility Box Office in building event in ticketing.
-Complete Event Recap of each event noting items of importance in consideration for future events by compiling input from tenant representatives, promoters and senior staff.
Seek input from tenant representatives and promoters on overall satisfaction of AAC facility and staff.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The employee should also have the following qualifications;

Experience/Education:
College Degree BS/BA, with two years of events production experience in entertainment or sports (arena, theater or stadium) or any equivalent combination of education and experience in a facility with NBA and/or NHL franchise. Experience coordinating congruent multiple events and demonstrated supervisory skills.

Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:

Adaptability-
-Adapts to changes in the work environment
-Communicates changes effectively

Customer Service-
-Manages difficult or irate customer situation
-Responds promptly to customer needs
-Responds to requests for service and assistance

Communication Skills-
-Speaks clearly, listens and gets clarification
-Demonstrates group presentation skills
-Writes clearly and informatively
-Able to read and interpret written information
-Ability to interact with people of various socio-economic and educational backgrounds

Professionalism-
-Follows instructions, responds to management directions
-Treats people with respect
-Maintains confidentiality
-Is consistently at work on time
-Arrives at meetings and appointments on time

Other Skills and Abilities:
-Be customer-service oriented, have a fan-friendly attitude and a professional appearance at all times
-Have knowledge of Microsoft Word, Excel and Outlook; as well as AutoCad
-Be able to operate a variety of office equipment including fax machine, copier and phone and two-way radios
-Ability to see, type and read documents in hard form and on the computer screen

Physical Qualifications:
-Ability to regularly stand, walk, talk, hear, use hands to handle or feel, and climb stairs for long periods of time and move quickly from one location to another as business dictates.
-Ability to lift and/or move up to 50 pounds.
-Specific vision abilities required; close vision and distance vision in regards to setting up events and inspecting the building in preparation for events.

Work Environment:
-The noise level in the work environment is usually moderate, however, during events, the noise level may be loud;
-Ability to respond on an immediate basis during normal business hours, after hours and on weekends via mobile phone.--Company phone allowance is provided on bi-weekly basis as compensation for this job requirement; Employee must purchase mobile phone and service plan of their own choosing with responsibility for the repair and/or replacement of the phone.
-Employees with this phone access requirement are not restricted in their movement, location, and activities during off hours when they are not at work.
-Employees must be able to work on evenings, weekends and holidays as required.

AMERICANS WITH DISABILITIES ACT - JOB ACCOMMODATION REQUESTS
Any individual who requests a job accommodation due to a physical or mental impairment will require a dialogue with Human Resources to determine if the individual can perform the essential duties of the job, with or without a reasonable accommodation. Medical documentation will be required to support any request for medical restrictions that impact job duties.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Yes/No: I am available to work a flexible schedule, including regularly working nights, weekends, and holidays.
2. Yes/No: I have a Bachelor’s degree in related field; with preferable emphasis in sports management, hospitality, event planning.
3. Yes/No: I have at least two years of event coordination experience
4. Yes/No: I have experience working in a major market venue (NBA and/or NHL tenant). Please describe.
5. Please describe in one sentence your event planning experience with concerts and shows, etc.
6. Yes/No: I have experience with AutoCad.
7. Please describe your customer service philosophy.
8. Yes/No: I am a local candidate OR I can provide my own relocation. [Relocation assistance is not available.]
9. Please give the source of how you first learned of this job: (a) TeamWork Online, (b) Indeed.com, (c) IAVM, (d) Other, please list: _____
10. Yes/No: I have direct experience dealing with stage hands, riggers, inside security, catering, and other back of house crews that support an event. Please describe your role.
11. What is the average attendance of the touring shows you personally coordinate at your current venue? _____________
12. Yes/No: Do you currently manipulate an AutoCad file for a touring show? If so, please list the last show that you planned using this tool. ________
13. Yes/No: I currently work at the American Airlines Center - please list your current department.


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